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THE INTERNATIONAL MANAGER / ISSN: 2348-9413 (Online); 2348-9405 (Print) SS Shravani Siripuram and T. Milton   Updated June 11, 2021 126 0 0 0 1 0


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Service quality is recognized as the key strategic value to the organization. The major challenge to the banks is to increase the efficiency, lower costs, improve service quality and...
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