Effective communication is a cornerstone of successful tourism management, as it directly influences customer satisfaction, team collaboration, and overall operational efficiency. This research paper explores the essential English skills required for professionals in the tourism communication industry. Through a comprehensive literature review and qualitative analysis, we identify key competencies such as verbal communication, active listening, intercultural communication, and written communication. The study highlights the significance of these skills in enhancing guest experiences, fostering positive relationships with stakeholders, and navigating the diverse cultural landscapes inherent in tourism. Additionally, we examine the role of technology in facilitating communication and the growing importance of digital literacy in the sector. Our findings suggest that targeted training programs focusing on these communication skills can significantly improve the effectiveness of tourism management professionals. By equipping individuals with the necessary tools to communicate effectively in English, the tourism industry can enhance its service quality and competitiveness in a global market. This paper contributes to the existing body of knowledge by providing insights into the specific communication needs of tourism management and offers practical recommendations for educational institutions and industry stakeholders.
Keywords: English communication, tourism management, verbal skills, active listening, intercultural communication, written communication, digital literacy, training programs etc
