IT TECHNOLOGIES: FROM STRATEGIC HRM TO CRISIS-RESILIENT HRM: A NEW FRAMEWORK FOR PROTRACTED HUMANITARIAN CONTEXTS (Pages 09-21) by Sami Abdulqader Mohammed AL-Ademi and Kaveri S. Lad in THE INTERNATIONAL MANAGER / ISSN: 2348-9413 (Online); 2348-9405 (Print)

Strategic Human Resource Management (SHRM) models, predominantly developed in and for stable Western contexts, prove critically inadequate for organizations operating in protracted humanitarian crises. These models prioritize competitive advantage and performance optimization—objectives that become secondary to organizational survival and workforce stabilization in environments of extreme volatility, institutional collapse, and infrastructural failure. This conceptual paper introduces a new framework, "Crisis-Resilient HRM," developed through an in-depth case study of the Hayel Saeed Anam (HSA) Group in Yemen, a company that has not only survived but sustained its operations throughout a devastating decade-long conflict. The framework delineates four adaptive dimensions of HRM: (1) Resilience-Focused Recruitment, shifting from hiring for "best talent" to "most adaptable talent"; (2) Continuity-Oriented Training, pivoting content towards safety, crisis management, and psychosocial support; (3) Hybrid Motivation Systems, balancing scarce monetary incentives with essential non-monetary support; and (4) Adaptability-Based Appraisal, rewarding crisis leadership and creative problem-solving. Crucially, the paper identifies Information Technology (IT) as the foundational enabler that operationalizes these adaptations, transforming HR from an administrative function into a strategic mechanism for resilience. We argue that in perpetual crisis, the core function of HRM transforms from a tool for strategic advantage to a vital system for organizational continuity, with employee safety and commitment emerging as the paramount outcomes. This framework offers a necessary theoretical extension to SHRM and provides a practical model for multinational corporations, NGOs, and local firms operating in an increasingly volatile global landscape. Keywords: Strategic Human Resource Management, Crisis Management, Organizational Resilience, Humanitarian Context, IT, Yemen, Case Study, Crisis-Resilient HRM etc.