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COSTS AND SERVICE QUALITY IN INDIAN HEALTH CARE SYSTEM (Pages 33-47 ) by admin in THE INTERNATIONAL MANAGER / ISSN: 2348-9413 (Online); 2348-9405 (Print)

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Recent developments in Indian healthcare service delivery, healthcare costs and its quality have become significant areas of concern. The need for appropriate healthcare service is rapidly growing with rising population and varying levels of affordability for such services, same is the demand for quality healthcare services. Better quality of medical care is expected by anybody seeking the services but also tagged with higher costs of hospitalization. This research paper attempts to investigate the relationship between the cost of hospitalization and quality of healthcare services in India. The findings have indicated an optimistic association between the cost of hospitalization and physical infrastructure, while a pessimistic association between staff to patient ratios was observed. Both of these relationships affect and contribute to the better quality of healthcare, their impact of cost of hospitalization varies considerably.

Key-words: Healthcare service delivery, Healthcare costs, Cost of hospitalization, Quality services, Healthcare policies etc.

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